Q: What is 2-Step Verification?
A: 2-Step Verification is the new heightened industry standard for account protection. It means that when you log in to your online banking profile, prior to gaining access to your account, you will receive a verification code sent to either your phone or email. (Or both.) You then have 10 minutes to enter that code to access your online profile.
Q: Is 2-Step Verification required?
A: Yes. All Members who use online banking must enroll in 2-Step Verification as it provides a higher level of security.
Q: Will security challenge questions still be required?
A: No. After enrolment in 2-Step Verification, challenge questions and answers will be eliminated since 2-Step Verification, which is based on codes valid for only a few minutes, are more secure.
Q: Can I register for 2-Step Verification via both SMS (text to phone) and email?
A: Yes, however, not at the initial enrolment. During initial enrolment, register either a mobile phone number or an email address to receive 2-Step Verification codes. After enrolment, you can add a second notification channel the next time you are logged in.
Q: What happens if I fail to provide the correct verification code?
A: The account will lock and you must call Member Connect.
Q: What happens if I lose the phone used for 2-Step Verification and therefore cannot receive a code?
A: You will need to call Member Connect for assistance.
Q: What if the verification code does not come through?
A: Wait a reasonable amount of time for the notification to arrive. If it does not, use the “send new code” option.
Q: How long is the verification code valid?
A: Ten minutes.
Q: Will enrolment in 2-Step Verification affect any of my current digital banking configurations or settings?
A: Yes. After setting up 2-step Verification, you must re-set up Biometrics (Touch/Face ID), QuickView, and Memorized Accounts, if you wish to use those features. All other aspects of online banking will remain unchanged.