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We are excited to welcome you to DUCA Financial Services Credit Union! As part of our commitment to providing enhanced services and greater convenience, United Employees Credit Union Members will transition to DUCA at the end of July 2024. 

At DUCA, our mission is to help you Do More, Be More, and Achieve More. We understand that transitions can be challenging, and we want you to know that we’re here to help. Our team is dedicated to supporting you through every step of this change. To assist you further, we have prepared this comprehensive United Transition FAQ document addressing common questions and concerns.

If you have any questions before the transition, please call the Leslieville branch at 416.461.9257 or Gateway branch at 905.625.6973.


Transition Information:

Transition Date: July 31, 2024.

Account Access: United bank accounts will not be accessible online or in branch after 5:00 pm on July 31, 2024. You will be able to access your new DUCA accounts on August 1, 2024.

Product Changes:
After July 31, 2024, your United Member accounts will be moved to comparable DUCA products. This Product Mapping Chart shows each United account alongside the corresponding DUCA product that it will transition to. 

Debit Cards:
United debit cards will no longer be active after July 31, 2024, at 5:00 pm. You now can request a new DUCA debit card by calling or visiting the Leslieville or Gateway branch. Otherwise, you may request a DUCA debit card after the transition by visiting any DUCA branch or by calling our Member Connect call centre. 

Online Banking and Mobile App:
United’s online banking platform and mobile app will cease operation on July 31, 2024, at 5:00 pm. Starting August 1, 2024, you will have the opportunity to transition to DUCA’s enhanced online banking platform and mobile app. This process includes setting up a new password, enabling 2-Step authentication for enhanced security, configuring account alerts, adding bill payee information, setting up e-transfers, and activating AutoDeposit as needed.

Interac E-Transfer Services:
All e-Transfer functionality (including sending, receiving, and AutoDeposit) will be disabled from July 29, 2024, to July 31, 2024. Starting August 1, 2024, you will need to set up new e-transfer settings in your DUCA account to send, request, or manage transactions and set up e-transfer contacts. Between July 29, 2024, and July 31, 2024, please do not schedule or request any e-transfers. Make sure to save your e-transfer recipient list beforehand. If you have AutoDeposit set up, you will need to cancel it before July 29, 2024.

Statements:
As a United Member, your account statements are provided in paper format only, no digital statements are available. To ensure you have access to your past transaction records, please make sure to securely store your paper statements, as these documents will not be accessible in DUCA’s online banking platform post transition.

Direct Deposits: Existing direct deposits will automatically transition to your new DUCA accounts and processed as usual. For example: If you automatically receive payroll, pension, or government payments directly into your United accounts, these will automatically start going to your DUCA accounts, after the transition period. Note: Direct deposits on August 1, 2024, may be delayed by up to one day. 

Pre-authorized Debits and Transfers: Existing pre-authorized debits and transfers will automatically transition to DUCA’s banking system. However, transactions scheduled from July 27, 2024 to August 2, 2024, may be delayed by 3 to 7 days. For example, a $100 pre-authorized transfer from your United account to another bank will continue after the transition but may be delayed if a transfer is scheduled from July 27, 2024 to August 2, 2024. 

ATM Access: The Gateway branch ATM will be temporarily unavailable from July 29, 2024, to August 2, 2024. Additionally, the Leslieville ATM will be temporarily unavailable from August 19, 2024, to August 22, 2024. During these periods, you can find another free ATM on the Exchange Network. 

Branch Access:
Starting August 1, 2024, you will have access to any of DUCA’s 19 convenient branch locations across the GTA. Click here to find a branch near you.

Member Connect Call Centre:
Starting August 1, 2024, for support and information you can call DUCA’s Member Connect Call Centre at 1.866.900.3822. View Member Connect Hours.



We are committed to making this transition as smooth as possible and will continue to provide you with timely updates and support throughout this process. Expect more information and updates in the coming weeks. 

We look forward to welcoming you to DUCA Financial Services Credit Union.


Resources:

Frequently Asked Questions:

United Product Changes:

Communication to Leslieville and Gateway Members:

Documents pertaining to Trustee Change for Registered Products:

Communication to DUCA Members: