Phil’s current role as Chief Member Experience Officer is an evolution of his previous position at DUCA in which he held responsibility for all Retail and Business Banking and for introducing new distribution channels to the Credit Union. Phil’s accountability has now been expanded to include oversight over all aspects of DUCA’s operations affecting DUCA’s promise to deliver positive Member experiences.  

Phil is passionate about Employee and Member experiences and is personally invested in ensuring Employees and Members Do more, Be more, and Achieve more through DUCA’s Retail Banking channels, Wealth services, Broker services and partnerships, centralized Operations, and Facilities. 

Phil spends much of his free time focused on his personal passions – Leadership, personal development and his family.  As a husband and father of three daughters, Phil spends much of his time with his family which includes his three cats and a dog! 

Pippa joined DUCA in March of 2021 in the role of Chief Marketing and Member Solutions Officer.  As a member of the Executive Leadership Team (ELT), Pippa is responsible for providing strategic marketing leadership by leading DUCA's brand, marketing, public relations, communications, and events initiatives. Pippa also oversees the DUCA Impact Lab, traditional marketing and advertising strategies and campaigns as well as the management and development of retail and small business banking product solutions. 

Pippa joins DUCA from GainShare Performance Marketing (formerly Northern Lights Direct), where she most recently held the position of Chief Digital Officer and Partner. In this role, Pippa had oversight and accountability for revenue growth, P&L management, and operations of the digital marketing division of the agency (Toronto & Chicago). During her 14 years at Northern Lights Direct, she held progressive leadership roles, launched the digital division within the agency, managed a portfolio of 40+ clients, managed the agency’s internal marketing planning and execution, pioneered new lead generation and qualification campaigns, spearheaded client engagements for digital marketing and brand direct response campaigns and strategies, researched, evaluated, and implemented new technologies and digital marketing platforms. 

Aron first joined DUCA in 2018 and has held progressive roles within IT and Operations. As Chief Technology Officer he is responsible for DUCA's IT strategy and ensuring that it supports DUCA's high tech, high touch vision. Aron is passionate about technology and leads a dedicated group of professionals in the management of DUCA applications, infrastructure, network, and cyber security. Aron also oversees DUCA's Project Management Office in the implementation of best practices in project planning and execution. 

Prior to his time with DUCA, Aron gained extensive technology experience through roles as a system integrator, developer, and architect in the financial services, insurance, and telecom sectors. He is a champion of innovation and has led multiple digital transformation programs to help enterprises modernize their technology to meet the evolving needs of customers and Members. 

Aron is a proud graduate of the University of Waterloo Systems Design Engineering program. He lives near High Park in Toronto and enjoys spending time there with his wife and two dogs. 

As DUCA’s Chief Commercial Banking Officer, Mo is responsible for driving DUCA’s growth in Commercial Banking as well as developing DUCA’s strategic direction in this sector. In addition, Mo oversees the Commercial Portfolio’s overall credit risk process throughout the life span of all Commercial deals.  

Prior to arriving at DUCA in 2018 and taking on oversight of DUCA’s Commercial Banking Team, throughout his 34 years of experience in Commercial and Business Banking, Mo worked for both Canadian and International Banks as well as other Ontario Credit Unions. 

Mo is a graduate of Mohawk College’s Finance Program and the University of Toronto’s Executive MBA Program. He has served on several not-for-profit Committees including being a member on the Mohawk College Alumni and Sons of Italy Boards.  Mo is a car enthusiast and baseball fanatic and currently resides in Mississauga. 

Tom joined DUCA via its acquisition of Continental Currency Exchange, where he serves as CEO. Continental is Canada’s largest retail FX bureau with nineteen branches across Ontario and a growing suite of online products and services.  

Prior to Continental, Tom held progressively senior roles in the financial services sector, including Sun Life Financial and TD Bank Group. He has acted as a strategic advisor to Capital Allocators internationally, and he writes regularly on the intersection of risk and the marketplace. 

Tom lives in Toronto with his wife and three children. He spends most of his free time at their gymnastics competitions, hockey tournaments, and soccer festivals. Occasionally, he wakes up early and sneaks out of the house with the dog to fish. 

Early on in her career, practicing occupational therapy helped Karey fulfill her passion of helping people overcome challenges and achieve their goals. She later channeled that passion into several senior leadership roles in operations, risk management and human resources.  

Since 2017, she has led DUCA’s People & Culture team, responsible for developing and leading our human resources strategy and key programs that support the achievement of DUCA’s business strategies and goals. Guided by our Purpose and Values, Karey drives the delivery of DUCA’s employee experience, through building and maintaining an organizational culture that harnesses positive energy for our purpose of helping people Do more, Be more, and Achieve more. Through these efforts, DUCA aims to attract and retain the talent necessary to deliver an exceptional Member experience. As part of her role, Karey is also accountable for leading the people side of change pertaining to wide-scale strategic initiatives, positively impacting the speed of adoption and the realization of business results. 

Outside of work, Karey enjoys adventure travel and spending time with her extended family. 

As DUCA’s Chief Risk Officer, Riz leads a team with enterprise risk management responsibilities, including compliance and regulatory matters.  The team’s focus is to deliver value to DUCA Members with a balance of risk and reward for profitable growth.  

Prior to joining DUCA in 2017, Riz worked in banking at various financial institutions in London, New York, and Toronto in both client-facing and client-support functions. In addition, Riz was engaged in academic business research and executive education. 

Riz grew up living in countries all over the world. He continues to enjoy travel and experiencing the world through cuisine, books, and cinema.  

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Michael Creasor, Treasurer, is one of DUCA’s longest serving employees, having joined the DUCA team in 1985.  As Treasurer, Michael is accountable for all treasury functions at our Credit Union including managing the Balance Sheet, investing excess funds, and using a number of different methods to provide balanced funding to support DUCA’s loan and asset portfolios.   

In addition, Michael works on building alternative channels for both loans and deposits to help DUCA achieve growth targets and reach new potential Members. He is passionate in executing DUCA’s purpose in serving Members and, with his team, rallies around DUCA’s mission to help Members Do more, Be more, and Achieve more. 

Michael is a graduate of York University and a CPA, CGA. He is looking forward to being able to spend time in Florida with his family and cheering on all of his favourite Toronto sports teams. Go Leafs Go!!!