Our Board of Directors are elected positions and are here to serve you.
Members of DUCA are Owners and have a right to influence the governance of our Credit Union through the annual Board of Directors Call for Nominations and Elections.
Every year in November, the DUCA Board Elections Committee raises awareness of the upcoming Board of Directors Nominations period through a Call for Nominations. A Candidate Information & Voting Instructions package is mailed to Members in late January/early February.
Would you like to know how to join the DUCA Board of Directors? To learn what it takes to become a Director, review the key guidelines outlined in our most recent Director Candidate Information Guide and Call for Nominations Letter.
For insight into our financial performance, corporate goals, and the ways in which we make a positive impact on our Members’ lives and communities, review our Corporate Reports below.
We would love to hear from you and can provide further information on any upcoming Board opportunities. Please email email@example.com with your questions or comments.
DUCA relies on its Executive Leadership Team for strategic planning and direction and to oversee all functional areas of our Credit Union. The team is comprised of financial institution leaders who have years of experience in our industry.
President & CEO
Doug has been President & CEO of DUCA Financial Services Credit Union Ltd. for over four years. During this time, DUCA experienced unprecedented growth resulting in recognition of DUCA as one of Ontario’s fastest growing large Credit Unions. This success was realized despite the negative ramifications of COVID-19.
Equally important, throughout Doug’s stewardship, he has championed DUCA’s mighty purpose: Helping people and businesses do more, be more, and achieve more with their money and their lives. Whether it’s helping Members with their everyday finances or supporting society’s underbanked individuals and small businesses through the DUCA Impact Lab, Doug is proud to play a role in caring for Members, Employees, and Communities.
Trained as a CPA and CA, Doug has a background in banking, insurance, investments, and capital markets. He served previously as the CEO of Manulife Bank, head of Canadian investment fund products at Manulife, and was CFO of Manulife Japan Division.
Outside of work, Doug is a devoted father and husband, living in Burlington with his wife and two children. He is active in community causes as a volunteer and enjoys cycling, snowboarding, and skiing. A lifelong learner, Doug is endlessly curious and is an avid reader.
Chief Member Experience Officer
Phil’s current role as Chief Member Experience Officer is an evolution of his previous position at DUCA in which he held responsibility for all Retail and Business Banking and for introducing new distribution channels to the Credit Union.
Phil’s accountability has now been expanded to include oversight over all aspects of DUCA’s operations affecting DUCA’s promise to deliver positive Member experiences. Phil is passionate about Employee and Member experiences and is personally invested in ensuring Employees and Members do more, be more and achieve more™ through DUCA’s Retail Banking channels, Wealth services, Broker services and partnerships, centralized Operations, and Facilities.
Phil spends much of his free time focused on his personal passions—Leadership, personal development and his family. As a husband and father of three daughters, Phil spends much of his time with his family which includes his three cats and a dog!
Chief Marketing and Member Solutions Officer
Pippa joined DUCA in March of 2021 in the role of Chief Marketing and Member Solutions Officer. As a member of the Executive Leadership Team (ELT), Pippa is responsible for providing strategic marketing leadership by leading DUCA's brand, marketing, public relations, communications, and events initiatives. Pippa also oversees the DUCA Impact Lab, traditional marketing and advertising strategies and campaigns as well as the management and development of retail and small business banking product solutions.
Pippa joins DUCA from Northern Lights Direct, where she most recently held the position of Chief Digital Officer and Partner. In this role, Pippa had oversight and accountability for revenue growth, P&L management, and operations of the digital marketing division of the agency (Toronto & Chicago). During her 14 years at Northern Lights Direct, she held progressive leadership roles, launched the digital division within the agency, managed a portfolio of 40+ clients, managed the agency’s internal marketing planning and execution, pioneered new lead generation and qualification campaigns, spearheaded client engagements for digital marketing and brand direct response campaigns and strategies, researched, evaluated, and implemented new technologies and digital marketing platforms.
Outside of work, Pippa is a HUGE dog lover, hosts regular craft nights, loves vegetable gardening, running outdoors and vegetarian cooking.
Chief Technology Officer
Vinay joined DUCA in February 2018 as DUCA’s VP, Information Technology. In this role, Vinay oversees DUCA’s IT department, leading a dedicated group of technology professionals. He is primarily responsible for setting DUCA’s technology strategy, ensuring it aligns with DUCA’s mission, vision, and goals. Vinay is committed to making our Members’ lives better by leveraging technology and innovation within today’s ever-changing banking environment.
Before joining DUCA, Vinay held numerous roles across a wide spectrum of technology sectors including software development, information management, cybersecurity, project management, and web development. Vinay has held senior positions in the financial, telecom, manufacturing, and biometrics industries.
Vinay lives in Maple with his family where they enjoy spending time together. In addition to his hobby as a photographer, Vinay enjoys painting and travel.
Senior Vice President, Commercial Banking
As DUCA’s Senior Vice President, Commercial Banking, Mo is responsible for driving DUCA’s growth in Commercial Banking as well as developing DUCA’s strategic direction in this sector. In addition, Mo manages the Commercial Portfolio’s overall credit risk throughout the life span of all Commercial deals.
Prior to arriving at DUCA in 2018 and taking on oversight of DUCA’s Commercial Banking Team, throughout his 33 years of experience in Commercial and Business Banking, Mo worked for both Canadian and International Banks as well as other Ontario Credit Unions.
Mo is a graduate of Mohawk College’s Finance Program and the University of Toronto’s Executive MBA Program. He has served on several not-for-profit Boards and the Board of Mohawk College Alumni. In addition to community work with Indigenous youth and with dog rescue, Mo is a car enthusiast and baseball fanatic. He lives with his wife in Mississauga.
Chief Financial Officer
Yan joined the DUCA team in September 2020 as Chief Financial Officer after a 20-year career in the financial services sector. In her role as CFO, Yan is responsible for stewardship over DUCA’s financial resources as well as setting and achieving DUCA’s strategic and financial goals.
Prior to arriving at DUCA, Yan held senior finance roles in a large Schedule 1 Bank and an alternative lender, after obtaining her CPA, CA with a major accounting firm. Yan is also a CFA charter holder.
In her spare time, Yan enjoys travelling to experience new culture and cuisine as well as spending time outdoors with her husband, son, and golden retriever. Yan is passionate about promoting diversity and inclusiveness and has served as a Board Member and Officer at a number of not-for-profit organizations.
Chief People & Culture Officer
Early on in her career, practicing occupational therapy helped Karey fulfill her passion of helping people overcome challenges and achieve their goals. She later channelled that passion into several senior leadership roles in operations, risk management and human resources.
Since 2017, she has led DUCA’s People & Culture team, responsible for developing and leading our human resources strategy and key programs that support the achievement of DUCA’s business strategies and goals. Guided by our Purpose and Values, Karey drives the delivery of DUCA’s employee experience, through building and maintaining an organizational culture that harnesses positive energy for our purpose of helping people do more, be more and achieve more™. Through these efforts, DUCA aims to attract and retain the talent necessary to deliver an exceptional Member experience. As part of her role, Karey is also accountable for leading the people side of change pertaining to wide-scale strategic initiatives, positively impacting the speed of adoption and the realization of business results.
Outside of work, Karey enjoys adventure travel and spending time with her extended family, something she has deeply missed throughout the COVID-19 pandemic. She is eagerly anticipating the day when the tradition of the Carson family cruise can start again!
Chief Risk Officer
As DUCA’s Chief Risk Officer, Riz leads a team with enterprise risk management responsibilities, including compliance and regulatory matters. His focus is to deliver value to DUCA Members with a balance of risk and reward for profitable growth.
Prior to arriving at DUCA in 2017, Riz worked in banking at various financial institutions in London, New York, and Toronto in both client-facing and client-support functions. In addition, Riz was engaged in academic business research and executive education.
Riz grew up living in countries all over the world. He continues to enjoy travel and experiencing the world through cuisine, books, and cinema.
Michael Creasor, Treasurer, is one of DUCA’s longest serving employees, having joined the DUCA team in 1985. As Treasurer, Michael is accountable for all treasury functions at our Credit Union including managing the Balance Sheet, investing excess funds, and using a number of different methods to fill any funding gaps.
In addition, Michael works on building alternative channels for both loans and deposits to help DUCA achieve growth targets and reach new potential Members. He is passionate in executing DUCA’s purpose in serving Members and, with his team, rallies around DUCA’s mission to help Members do more, be more, and achieve more.
Michael is a graduate of York University and a CPA, CGA. He is looking forward to being able to spend time in Florida with his family and cheering on all of his favourite Toronto sports teams. Go Leafs Go!!!
Vice President, Audit
Since August 2011, Afzal’s priorities at DUCA have centered on the execution of independent and objective testing of controls. In order for DUCA to address the possible existence of deficiencies that could prevent DUCA from achieving its goals, Afzal oversees investigations and reporting intended to reveal areas that may require strengthening. As DUCA continues to grow and evolve, Afzal proactively supports this business transformation by ensuring adequate controls are in place as new business processes develop.
In his spare time, Afzal organizes and coaches Ball Hockey League for children under the age of 16. He is equally passionate about supporting and watching both the Toronto Raptors and the Toronto Maple Leafs.
Our Board is elected by our Members and proudly acts as the voice of the Members, overseeing and setting the policies and governance of DUCA.
Tom Vandeloo is a trusted advisor to business executives across Canada. As a Partner at PwC, Tom helps his clients create and realize value from M&A transactions. Tom has worked with over 130 companies in nearly every sector of the Canadian economy over his 30-year career. He brings this broad business experience to DUCA’s Board of Directors.
Tom has been a member of DUCA’s Board of Directors since 2015, serving as Chair of the Board from 2016 until now. He lives in Richmond Hill with his wife Kelly and their children Michelle, Neil, and Katie.
Peter Adamek is an independent corporate director and a senior investment executive with over 28 years of experience in the financial industry. Having worked at Scotiabank, Manulife and Royal Bank, he gained extensive financial, business development and banking expertise in the areas of corporate and international lending, risk management, and alternative assets/private equity investing.
Peter worked on numerous private equity investments and mezzanine financing in Canada and internationally, served on corporate boards, and worked with management teams to grow their companies organically or via accretive M&A strategies. He is honoured to serve on DUCA's Board and contribute to its growth for the benefit of all DUCA Members and the communities they live in.
Peter holds an MBA from the University of New Brunswick and an ICD.D designation from the Institute of Corporate Directors – Rotman School of Management. His business acumen and effectiveness are also enhanced by his legal background as he obtained a law degree and worked as a corporate lawyer in the Czech Republic before he came to Canada.
Carlo Crozzoli is a corporate director and senior executive with 30 years experience in regulated industries. Carlo is a Chartered Professional Accountant (CPA, CA) and has earned the Institute of Corporate Directors designation, ICD.D, through the Rotman School of Management.
Carlo has meaningful board, corporate leadership and community experience that will position him well to make a valuable contribution to DUCA. Carlo currently serves on the Boards of Directors of Demand Power Group and Columbus Centre of Toronto.
Carlo has previously served as the senior executive in charge of strategy, mergers and acquisitions and project development and as the Chief Risk Officer at a large Ontario-based company operating in a heavily regulated industry with revenues in excess of $5 billion.
He believes his demonstrated success in setting and executing strategy, driving growth, collaboration and consensus-building, together with his in-depth financial and risk management experience, diversity of thought and overall business acumen can make a significant contribution to the overall success and growth of DUCA.
Carlo believes in DUCA’s philosophy of putting people before profits and that providing an exceptional, personalized Member experience will help them do more, be more and achieve more.
Jeff Hogan is a Chartered Professional Accountant (formerly Chartered Accountant) having a Bachelor of Commerce from the University of Toronto. Jeff has also obtained the Institute of Corporate Directors Designation (ICD.D) and a certificate as a Corporate Social Responsibility Practitioner from the Centre of Sustainability and Excellence.
A former public auditor with experience auditing banks, mutual funds, pension funds, and investment trustees, Jeff has vast business experience and knowledge in finance, audit, risk management, information technology systems, investments, and real estate. Jeff is currently a financial executive in the health care sector.Jeff has served as a Board Director for DUCA since 2016, and serves on various committees including Audit, and as current Chair of the Human Resource and Compensation Committee.
Jeff has been a DUCA member for over 30 years, continuously supporting DUCA's goals, values and philosophy. Jeff has also had prior Board roles with various non-profit organizations.
Michelle Wassenaar is a founder of Method Law Professional Corporation, an intellectual property agency and litigation firm serving multinational and domestic clients as well as providing pro-bono services to charities such as Big Brothers Big Sisters of Canada.
She is a lawyer, patent and trademark agent with a JD, MSc and BSc from the University of Toronto.
Michelle has appeared before the Federal Court, the Federal Court of Appeal, and the Trade-marks Opposition Board and has represented clients in domain name dispute proceedings before WIPO and NAF. She is a speaker and author on intellectual property issues for various publications and organizations.
She was elected in 2018 and, in addition to her role as Board Director with DUCA, is a past-President of the Board of the CNBPA (Canadian Netherlands Business Professionals Association).
Michelle lives and works in Toronto, and enjoys watching her three teenage sons play volleyball and attending business and social events at her club, Verity.
Marijke was born and educated in the Netherlands where she attended the University of Amsterdam and obtained her Masters in Law degree. She is the owner of Nevian Consulting & Placement Services Inc., a successful bilingual recruitment firm and Nevian Associates.
Marijke has served as Vice-President on the Board of the CNBPA (Canadian Netherlands Business Professionals Association) and as a Board Director of EUCOCIT (European Chamber of Commerce).
Currently she serves as a Board Director with DUCA and is Chair of the Budget Committee and member of the Governance and Investment Committees. She lives in Richmond Hill with her husband and young daughter.
Marijke’s strengths are emphasized by her experience, education and entrepreneurial mind-set.
Frans is a seasoned IT executive currently serving as Vice President, Information Technology, at Canada’s largest administrator of retirement and benefit plans. His past experiences include development of online and telephone banking platforms for President’s Choice Financial and software development for a fast-growing, technology start-up focused on mobile banking.
Frans has extensive expertise in online security, web, and mobile-based systems as well as data analytics. He uses his proficiency in the financial technology sector and his focus on IT governance, leadership, and delivery in the pension and benefits space to contribute to the Board of Directors as it aims to meet the changing financial needs of a new generation of DUCA Members.
Born and raised in The Netherlands, Frans graduated with a Master of Science degree in electrical engineering from the University of Twente, Enschede, The Netherlands.
Steve Dobronyi is an independent Corporate Director, Chief Executive Officer and business leader with 35 years of experience in insurance and financial services. He has served on the DUCA Board of Directors since 2019 and is also a member of the Board of Directors of Accerta insurance company and Junction Craft Brewing.
Steve’s primary areas of expertise are governance, strategy, people, finance and mergers & acquisitions.
Steve has an ICD.D designation from the Rotman School of Management. He’s an Associate of the Canadian Institute of Actuaries and the Society of Actuaries and a graduate of Western University.
Director Anne-Marie has been a member of the DUCA Board of Directors since 2016. She brings finance, risk management and governance expertise to the Board drawing on senior executive experience from across the financial services industry including as Chief Investment & Pension Officer at one of Canada’s largest defined benefit pension funds.
Anne-Marie also serves on the Boards of The Commonwell Mutual Insurance Group and Habitat for Humanity GTA and the Advisory Board of The University of Iowa Tippie College of Business. In the community, she enjoys volunteering with and is a proud supporter of Habitat for Humanity.
Anne-Marie obtained the Chartered Director designation (C.Dir) from The Directors College and the ICD.D designation from the Institute of Corporate Directors. She earned the Chartered Financial Analyst (CFA) charter and graduated with an MBA from Ivey Business School and BBA from The University of Iowa.
DUCA holds an Annual General Meeting every April. At that time, Members have an opportunity to hear DUCA's Board and Executive Leadership Team report on the Credit Union's previous year's performance as well as strategies and plans for the coming year. In addition, the names of the successful Candidates who ran for the latest vacancies on the Board are announced. Please see our Corporate Reports below for more information on past annual performances.
Learn more about what we’ve been doing to make a positive impact on our Members’ lives and our communities. Our most recent corporate reports can be easily downloaded and viewed on any device that supports PDFs.