Doug has been President & CEO of DUCA Financial Services Credit Union Ltd. since November 2016.  During this time he has been leading the ongoing investment in people, process, technology and in communities, as he and the DUCA team evolve the organization into a High-Touch and High-Tech Credit Union able to deliver trusted financial care for the best-interests of all whom DUCA serves.  

Doug championed and led the development and launch of DUCA’s unique charitable foundation – the DUCA Impact Lab in 2018. Its purpose is to research, develop and launch new approaches to banking and finance for positive social impact and to achieve “banking that benefits all”. 

Throughout Doug’s tenure, he has championed DUCA’s mighty mission and purpose: Helping people and businesses Do more, Be more, and Achieve more. Whether it’s helping Individuals and businesses with their everyday finances, advising on investments and wealth building, providing complex financial arrangements for large enterprises, or supporting society’s underbanked through the DUCA Impact Lab, Doug is proud to play a role in caring for Members, Employees, and Communities.  

Trained as a CPA and CA, Doug has senior executive background in banking, insurance, investments, and capital markets internationally. He served previously as the CEO of Manulife Bank & Trust, head of Canadian investment products at Manulife, and was CFO of Manulife Japan Division. 

Outside of work, Doug is a devoted father and husband, living in Burlington with his wife and two children. He is active in Community causes as a volunteer and enjoys cycling, snowboarding, and skiing. A lifelong learner, Doug is endlessly curious and is an avid reader. 

Phil’s current role as Chief Member Experience Officer is an evolution of his previous position at DUCA in which he held responsibility for all Retail and Business Banking and for introducing new distribution channels to the Credit Union. Phil’s accountability has now been expanded to include oversight over all aspects of DUCA’s operations affecting DUCA’s promise to deliver positive Member experiences.

Phil is passionate about Employee and Member experiences and is personally invested in ensuring Employees and Members Do more, Be more, and Achieve more through DUCA’s Retail Banking channels, Wealth services, Broker services and partnerships, centralized Operations, and Facilities.

Phil spends much of his free time focused on his personal passions – Leadership, personal development and his family.  As a husband and father of three daughters, Phil spends much of his time with his family which includes his three cats and a dog!

Pippa transitioned into her role as Chief Marketing and Member Solutions Officer at DUCA in March of 2021, joining the Executive Leadership Team (ELT). In this position, she orchestrates DUCA's strategic marketing endeavors, from shaping the brand identity to planning and executing marketing and communications campaigns and managing events. Her purview extends to the DUCA Impact Lab, where she contributes to piloting innovative fair banking solutions.

Before joining DUCA, Pippa established a distinguished record of driving results and nurturing innovation at GainShare Performance Marketing (formerly Northern Lights Direct), where she ascended to the position of Chief Digital Officer and Partner. Over 14 years, she navigated a trajectory of leadership roles, culminating in the launch and stewardship of the agency’s digital performance marketing division across Toronto and Chicago. Pippa's dynamic leadership was instrumental in driving revenue growth, ensuring operational excellence, and fostering unwavering client satisfaction while managing a diverse portfolio of over 40 clients. 

As DUCA’s Chief Commercial Banking Officer, Mo is responsible for driving DUCA’s growth for the Commercial Banking, Business Banking, Cash Management and Commercial Leasing divisions, as well as developing DUCA’s strategic direction in this sector. In addition, Mo oversees the Commercial Portfolio’s overall credit risk process throughout the life span of all Commercial deals. 

Prior to arriving at DUCA in 2018 and taking on oversight of DUCA’s Commercial Banking Team, throughout his 35 years of experience in Commercial and Business Banking, Mo worked for both Canadian and International Banks as well as other Ontario Credit Unions. 

Mo is a graduate of Mohawk College’s Finance Program and the University of Toronto’s Executive MBA Program. He has served on several not-for-profit Committees including being a member on the Mohawk College Alumni and Sons of Italy Boards.  Mo is a car enthusiast, an avid DIYer and baseball fanatic and currently resides in Hamilton. 

Jonathan has over 35 years of experience in the financial services industry working for DUCA, CIBC, President’s Choice Financial, Canadian Tire Financial Services as well as Equifax.  As an executive, he has led large risk management, credit, collections, product and operations functions through significant positive and negative economic cycles.   In addition, he has consulted in the areas of risk management, credit, collections and operations for businesses in the financial technology, telecommunication, insurance, retail and finance industries.  Jonathan has designed, developed and launched credit bureau scoring models as well as fraud detection models for the Canadian marketplace.

Jonathan has also been active within the industry over the years as a member of the Board of Directors for Credit Canada Debt Solutions, Credit Counselling Canada, Credit Institute of Canada (Hamilton Chapter) as well as a prior member of the Consumer Credit Specialist Committee for the Canadian Bankers Association.

Yan joined the DUCA team in September 2020 as Chief Financial Officer after a 20-plus year career in the financial services sector. In her role as CFO, Yan is responsible for stewardship over DUCA’s financial resources as well as setting and achieving DUCA’s strategic and financial goals.  

Prior to arriving at DUCA, Yan held progressively senior finance roles at TD Bank and Home Capital Group, after obtaining her CPA designation with PricewaterhouseCoopers earlier in her career. Yan is also a CFA charter holder. 

In her spare time, Yan enjoys travelling to experience new culture and cuisine as well as spending time outdoors with her family.  Yan is passionate about promoting diversity and inclusiveness and has served as a Board Member and Officer at a number of not-for-profit organizations. 

Early on in her career, practicing occupational therapy helped Karey fulfill her passion of helping people overcome challenges and achieve their goals. She later channeled that passion into several senior leadership roles in operations, risk management and human resources.

Since 2017, she has led DUCA’s People & Culture team, responsible for developing and leading our human resources strategy and key programs that support the achievement of DUCA’s business strategies and goals. Guided by our Purpose and Values, Karey drives the delivery of DUCA’s employee experience, through building and maintaining an organizational culture that harnesses positive energy for our purpose of helping people Do more, Be more, and Achieve more. Through these efforts, DUCA aims to attract and retain the talent necessary to deliver an exceptional Member experience. As part of her role, Karey is also accountable for leading the people side of change pertaining to wide-scale strategic initiatives, positively impacting the speed of adoption and the realization of business results.

Outside of work, Karey enjoys adventure travel and spending time with her extended family.

Michael Creasor, Treasurer, is one of DUCA’s longest serving employees, having joined the DUCA team in 1985.  As Treasurer, Michael is accountable for all treasury functions at our Credit Union including managing the Balance Sheet, investing excess funds, and using a number of different methods to provide balanced funding to support DUCA’s loan and asset portfolios. 

In addition, Michael works on building alternative channels for both loans and deposits to help DUCA achieve growth targets and reach new potential Members. He is passionate in executing DUCA’s purpose in serving Members and, with his team, rallies around DUCA’s mission to help Members Do more, Be more, and Achieve more.

Michael is a graduate of York University and a CPA, CGA. 

Since August 2011, Afzal’s priorities at DUCA have centered on the execution of independent and objective testing of controls. In order for DUCA to address the possible existence of deficiencies that could prevent DUCA from achieving its goals, Afzal oversees investigations and reporting intended to reveal areas that may require strengthening. As DUCA continues to grow and evolve, Afzal proactively supports this business transformation by ensuring adequate controls are tested as new business processes develop.  Currently Afzal holds the following designations: CPA, CISA, CDPSE. 

In his spare time, Afzal organizes and coaches a Ball Hockey League for children under the age of 16. He is equally passionate about supporting and watching both the Toronto Raptors and the Toronto Maple Leafs.

Tom joined DUCA via its acquisition of Continental Currency Exchange, where he serves as CEO. Continental is Canada’s largest retail FX bureau with nineteen branches across Ontario and a growing suite of online products and services. 

Prior to Continental, Tom held progressively senior roles in the financial services sector, including Sun Life Financial and TD Bank Group. He has acted as a strategic advisor to Capital Allocators internationally, and he writes regularly on the intersection of risk and the marketplace.

Tom lives in Toronto with his wife and three children. He spends most of his free time at their gymnastics competitions, hockey tournaments, and soccer festivals. Occasionally, he wakes up early and sneaks out of the house with the dog to fish.

Michelle Wassenaar is a founder of Method Law Professional Corporation, an intellectual property agency and litigation firm. Michelle represents and advises multinational, international, and domestic companies and their lawyers on patent, trademark, industrial design, and copyright law services as well as providing pro bono IP services to charities such as Big Brothers Big Sisters of Canada and BOOST.   

She is a lawyer, patent and trademark agent with a JD, MSc, BSc from the University of Toronto, and ICD.D from the Institute of Corporate Directors.  

Michelle has appeared before the Federal Court, the Federal Court of Appeal, and the Trademarks Opposition Board and has represented clients in domain name dispute proceedings. She is a speaker and author on intellectual property issues for various publications and organizations. 

She became Chair of the Board of DUCA in 2025 and was first elected in 2018. She is also a past President (2003-2006) of the non-profit Holland House Canada (formerly CNBPA). 

Michelle lives and works in Toronto. She enjoys watching her three sons (ranging from 6’7” to 6’10”) play professional and beach volleyball.

Janet Cloud is an accomplished board director and senior technology & operations executive. With banking, securities, consulting, B2B relationship management, market research, and digital products experience, she has transformed global companies by inspiring high performance teams executing digital innovation.  Well versed in corporate governance, Janet has served for more than 15 years on government, corporate, healthcare and education boards, including as Board and Committee Chair.  Her deep experience in information technology and digital transformation is a critical skill set for DUCA’s future that is missing from many board rooms.  This combination of director and “hand’s on” experience enables Janet to contribute high value at the board table. 

Janet has created strategy and driven rapid sustainable growth and profitability in multinationals by assessing what is needed to transform IT infrastructure alongside process improvement while minimizing enterprise risk.   Over more than 25 years in CIO and COO roles, she has gained experience in digital strategy, systems infrastructure/architecture, production support, and software development and implementation.  She has led numerous multi-country initiatives requiring innovative management of technology and operations.  She has managed the business model of a head office supporting satellite units and multiple digital products and services by creating and expanding operations and technology organizations to support this model.  She has built and inspired diverse teams supporting more than 20 franchise/agency companies on all continents delivering digital products world-wide to the globe's largest multinational CPG companies in 19 languages. She has been a catalyst for delivery of new ideas, products, and services. 

Janet achieved an ICD.D designation from Rotman at University of Toronto and the Institute of Corporate Directors.  She has a BSc and MBA from McGill University.  She holds the internationally recognized Certified Management Consultant (CMC) designation.  In 2017 she received a Board Diversity50 Candidate Award from the Canadian Board Diversity Council.  She was recognized for her dedication to the community in 2014 by the Government of Ontario for 10 Years of Volunteer Service and was also awarded Frontier College’s Companion Award.

Governance over technology is an increasingly important board matter. As opportunities expand to leverage new technology for increased stakeholder value, so do the technology risks:  IT spend/project governance; digital strategy risk (could the company be ubered?); and cyber security. In addition to her proven ability to steward digital risk management at the board level, Janet’s wide range of competencies, experience and attributes closely match what DUCA expects from a director to fulfill the DUCA vision and comprehensively support our governance model. 

Carlo is a corporate director and senior executive with over 30 years’ experience in large companies in regulated industries as well as entrepreneurial start-ups.  He is a Chartered Professional Accountant (CPA, CA) and has earned the Institute of Corporate Directors designation, ICD.D, through the Rotman School of Management. 

Carlo has served on the DUCA Board of Directors since 2020 where he is currently Chair of the Human Resources and Compensation Committee and Vice-Chair of the Audit Committee. Carlo also serves on the board of the not-for-profit Columbus Centre of Toronto, the Finance Committee of Villa Charities Inc. and is an advisor to Five Points Ventures.  Carlo has previously served as the senior executive in charge of strategy, mergers and acquisitions and project development and as the Chief Risk Officer at a large Ontario-based company operating in a heavily regulated industry.  Through these experiences he brings to the DUCA Board expertise in strategy development, collaboration, financial oversight and risk management.

Carlo strongly believes in DUCA’s philosophy of putting people before profits and that providing an exceptional, personalized Member experience will help them Do more, Be more and Achieve more.

Anita Stefan is recently retired from RBC Capital Markets. Her interest in serving on the Board comes from a shared vision to support DUCA Members in achieving their financial goals and in serving the community in which we live. She has 35+ years of experience in the financial services industry as well as Board experience and is committed to building a culture of sustainability, collaboration, and accountability.

Prior to retiring from RBC, Ms. Stefan was the Managing Director and Global Head of Business services where she led a global team which included Capital Markets IT, Quantitative Services, Business Management, Client Strategy and Analytics and Trade Desk Supervision for Global Markets. Previous roles at RBC included Head of U.S. Commercial Mortgage Securitization, Head of Term Funding and Securitization, Corporate Treasury and Chief Dealer, and was responsible for the trading and execution of RBC’s hedging, discretionary trading and investment portfolios.

Anita is involved in various volunteer activities including currently serving as Board Director for Moorelands Kids, an innovative charity empowering kids from low-income neighbourhoods to transform their lives through summer camp and after school programs. She previously served as Chairman of the Board for DevXchange, a charity focused on International Development projects around the world. 

Anita has completed the ICD Rotman Corporate Directors Education Program and was granted the ICD.D designation from the Institute of Corporate Directors. She has a Bachelor of Science degree from the University of Western Ontario.

Bruce is an experienced business leader with 30 years of experience in financial services. He has an ICD.D designation from the Rotman School of Management and a deep understanding of best practices in lending and credit risk, liquidity risk, enterprise risk management, compliance and regulatory risk, and strategic planning.

Bruce’s experience includes having headed the Enterprise Risk Management function at one of Canada’s leading banks as well as leading a supervisory team at Canada’s banking supervisory, the Office of the Superintendent of Financial Institutions. Most recently, he was employed at one of Canada’s largest credit unions based in British Columbia where he served as Chief Risk Officer, Interim Chief Executive Officer, and Chief Enterprise Solutions Officer responsible for Operations, Marketing, and Product Management.

Having spent the last 5 years of his career within the Credit Union system, Bruce has a strong understanding of the challenges and opportunities facing both DUCA and the Credit Union system as a whole and looks forward to utilizing this experience to contribute to the continued success of DUCA.

Bruce believes in DUCA’s vision and values, and the importance of its Purpose. He recognizes the key role that the Board plays in ensuring that DUCA’s strategy and culture work together to improve the financial well-being of its Members and to make DUCA a great place to work for its employees. 

Steve Dobronyi is an independent Corporate Director and business leader with 40 years of experience in insurance and financial services. He is a retired Chief Executive Officer and finance professional with expertise in governance, strategy, people and finance.

Steve has served on the Board of Directors of DUCA since 2019 and is currently the Chair of the Governance Committee.  Outside of DUCA, he is the Chair of Accerta Health, a Board member of Securian Canada and the Chair of Endeavour Consulting.

Steve has an ICD.D designation from the Rotman School of Management. He’s an Associate of the Canadian Institute of Actuaries and a graduate of Western University.