Contact Us

Contact Us

Click here for branch closures through January 1, 2020.

Corporate Offices

DUCA Financial Services Credit Union Ltd. 

5255 Yonge Street, 4th Floor

Toronto, ON M2N 6P4 

Branch Locations

Find branch information, hours and ATM locations here.

Member Connect Call Centre

Toll Free: 1 (866) 900-DUCA (3822) 

Local: 416 223-8502 

Fax (416) 221-2293

Member Connect Hours

Monday - Friday: 8:00am - 8:00pm
Saturday: 9:00 a.m. - 5:00 p.m. 

DUCA Telephone Banking

For local calls in the GTA (416) 223-8522
For long distance callers 1 (866) 888-DUCA (3822)

Mobile Mortgage Specialists

Find a specialist near you or call 1 (888) 441-9282

DUCA Collabria Visa

Cardholder Service 1-855-341-4643

CUMIS Insurance Products

General inquiries 1 (800) 263-9120 Home & Auto 1 (800) 810-2847

Member Complaints

Please complete this form. Instructions on how to submit your comments are included on the form.

Lost your DUCA Debit Card? Contact one of the numbers below to report a lost or stolen card:

  • During Member Connect business hours (above): 1-866-900-3822
  • Outside of Member Connect hours: 1-866-758-5678 (toll free) or 905-461-2116 (in the GTA)