Contact Us

Contact Us

Click here for branch closures through January 1, 2019.

Holiday Early Closure:

Branches and Member Connect will close at 2:00 p.m. on December 24 and December 31.


Corporate Offices
DUCA Financial Services Credit Union Ltd. 
5290 Yonge Street, Toronto, ON M2N 5P9 

Branch Locations
Find branch information, hours and ATM locations here.

Member Connect Call Centre
Toll Free: 1 (866) 900-DUCA (3822) 
Local: 416 223-8502 
Fax (416) 221-2293

Monday - Friday: 8:00am - 8:00pm
Saturday: 9:00 a.m. - 5:00 p.m. 

DUCA Telephone Banking
For local calls in the GTA (416) 223-8522
For long distance callers 1 (866) 888-DUCA (3822)

Mobile Mortgage Specialists
Find a specialist near you or call 1 (888) 441-9282

DUCA Collabria Visa
Cardholder Service 1-855-341-4643

CUMIS Insurance Products
General inquiries 1 (800) 263-9120 Home & Auto 1 (800) 810-2847

Member Complaints
Please complete this form. Instructions on how to submit your comments are included on the form.

Lost your DUCA Debit Card? Contact one of the numbers below to report a lost or stolen card:

  • During Member Connect business hours (above): 1-866-900-3822
  • Outside of Member Connect hours: 1-866-758-5678 (toll free) or 905-461-2116 (in the GTA)