Q: What is 2-Step Verification?

A: 2-Step Verification is the new heightened industry standard for account protection. It means that when you log in to your online banking profile, prior to gaining access to your account, you will receive a verification code sent by text, voice call and/or email.  You then have 10 minutes to enter that code to access your online profile.

Q: Is 2-Step Verification required?

A: Yes. All Members who use online banking must enroll in 2-Step Verification as it provides a higher level of security.

Q: Will security challenge questions still be required?

A: No. After enrolment in 2-Step Verification, challenge questions and answers will be eliminated since 2-Step Verification, which is based on codes valid for only a few minutes, are more secure.

Q: Can I register for 2-Step Verification via both SMS Text, Voice Call and Email?

A: Yes, however, not at the initial enrolment. During their initial enrolment, a Member can register only one of a mobile phone number, email address or voice call number to receive 2-Step Verification codes.  After enrolment, you can add a second notification channel the next time you are logged in.
 
Q: What happens if I fail to provide the correct verification code?  

A: The account will lock and you must call Member Connect.

Q: What happens if I lose the phone used for 2-Step Verification and therefore cannot receive a code?

A: You will need to call Member Connect for assistance.

Q: What if the verification code does not come through?

A: Wait a reasonable amount of time for the notification to arrive. If it does not, use the “send new code” option.

Q: How long is the verification code valid?

A: Ten minutes.

Q: What types of online banking transactions will require additional 2-Step Verification?

A: The following types of transactions will now prompt you to enter a security code before the transaction can be successfully completed:

• Resetting your password
• Editing 2-Step Verification settings
• Adding a new or changing an existing Interac e-Transfer contact
• Adding bill payment payees

Q: Is there an option to designate a device as a ‘trusted’ device, exempting logins from that device from additional authentications?

A: Yes. After entering a verification code, you have the option to select "Don't ask me again next time I log in from this device."

Q: Will enrolment in 2-Step Verification affect any of my current digital banking configurations or settings?

A: Yes. After setting up 2-step Verification, you must re-set up Biometrics (Touch/Face ID), QuickView, and Memorized Accounts, if you wish to use those features. All other aspects of online banking will remain unchanged.

Q: How do I change my Password (PAC) for online and mobile banking?
 
A: Log in to your online profile and click on Profile and Preferences under the Account Services section to change your Password.  First, enter your current Password and then your new Password. Verify it by entering it again. Your new Password must have a minimum of 9 characters, both upper and lowercase letters, a number, and at least one special character (@, #, % or ! ONLY).

Note: If you use a special character other than the ones listed above, your 2-Step Verification will not work. 

Q: If I am not enrolled for 2-Step Verification (see question above), what will happen if I select the “Forgot Password” link?

A: You will receive an error message on the Please Verify Yourself screen.

Q: Is there a limit to how many times I can submit an incorrect verification code from the Enter Your Verification Code screen?

A: If an incorrect verification code is entered three times in a row during a Password reset, you will be locked out and must then contact DUCA.

Q: Is there a limit to how many times I can submit an incorrect password?

A: If an incorrect password is entered three times in a row, you will be locked out from the account.

If that happens, you can use the “Forgot Password” feature to create a new password. However, if you wish to use the same password, then you will have to contact DUCA to have the account unlocked.

Q: Is Self-Serve Password Reset available on the mobile banking app?

A: Yes.

Q: Is this feature available for Businesses on the Business platform?

A: No, this feature is not available for Business accounts on the Business platform at this time.

Enjoy the convenience of 24-hour access to your accounts with online banking. Visit a branch or call Member Connect, Toll Free at 1 866 900 3822 and you will be set up for online banking. Read our tips for Online Banking here.

To access your accounts from a mobile device, first you must be registered for DUCA online banking. If you’re not registered yet, please visit the nearest DUCA branch or call Member Connect at 1 866 900 3822 and you will be set up for online banking.

Then, while on your SmartPhone, download the app from either the App Store or Google Play! It's that easy.

Use the same login credentials that you use for online banking.

If you need support, please contact Member Connect at 1 866 900 3822 or email duca.info@duca.com.

Your eStatement can be found by logging into online banking and following these simple steps:

1. In the left-side menu, click on My Accounts
2. Within the My Accounts menu items, select View eStatements
3. The eStatement screen will appear and you can click on the year from which you would like to view a statement.
4. After you click on the specific year, e.g. 2020, each month for which a statement is available will appear for you to select from.
5. Click on the month you want to open a PDF of that month’s statement.

To do so, delete your cookies and clear your cache. Click here for instructions:  Clear Cache and Cookies

The remote deposit capture feature on the DUCA Mobile Banking App allows you deposit a cheque without having to stop in at a branch or visit an ATM. Just select “deposit” from the service menu.

You will be prompted to take a picture of your cheque and the app will walk you through the steps to deposit your cheque into your desired account.

The maximum limit for RDC is $10,000.00 CAD to be deposited.