Your Credit Union is strong and stable and we're here to help. Please reach out to us in the event of financial challenges due to COVID-19.
We understand that, in addition to concerns around health and well-being, COVID-19 presents a number of additional challenges. With schools and businesses temporarily shuttered, and a general economic slowdown, we understand there may be disruptions to your financial circumstances such as pay, cash flow, childcare arrangements (which impact upon your presence at work), and your ability to meet your financial commitments.
We're here to help our Members.
Everyone's situation is different but please know that your DUCA team is ready to work with you if you are experiencing financial hardship as a direct result of COVID-19.
We're in this together.
Your DUCA team is at work every day -- whether in-branch, at our Head Office, through Member Connect, or by tele-commute -- and is ready to discuss how we can help you through this challenging time. Yes, we are adapting and adjusting to the current situation as well as provincial guidelines around work arrangements but our service and stability are as strong as ever. We're waiting for your call if you need help.
Members experiencing a negative financial impact as a result of COVID-19:
- Personal Members: Contact your branch or call 1.866.900.3822.
- Business Members: Contact your branch, call 1.866.900.3822, or reach out to your Business Advisor.