Adapting to COVID-19 with as little disruption as possible: Changes to Burlington and Toronto/CBC hours and Saturday openings
Our health and government authorities continue to stress the importance of social distancing and reduced contact with others during this time of COVID-19. Members, too, are concerned about public interactions and exposure as evidenced by increased use of alternate banking methods, including calls to Member Connect.
We are accommodating the new reality while continuing to provide financial services in a manner that is healthy and safe for both you and our employees.
Some of our branches are now Member Connect satellites
Because of the need for social distancing -- and due to increased calls to Member Connect -- our Call Centre is now located in several different locations. The Member Connect team has expanded to include a number of branch employees who are already familiar with Member needs and communication so they are well equipped to respond to increased calls.
Two branches have been converted into Member Connect satellites as follows:
- Burlington branch: This branch has been undergoing renovations and, consequently, has been closed since approximately mid-March. It is now populated with Member Connect employees. The branch will be closed to outside visitors until the COVID-19 situation improves however, members of the Burlington team are still available for your calls and emails.
- Toronto/CBC branch: This branch is now another satellite location for Member Connect with employees working inside for our Call Centre. The Toronto/CBC branch is closed to visitors until further notice but the branch team is available for your calls and emails.
If you must visit a branch for an essential banking service which cannot be done online, by phone app, or by calling Member Connect, you can find another branch here.
Note: Member Connect number remains the same: 1.866.900.3822.
Saturday Branch Hours
Effective April 4, 2020: Branches that are usually open on Saturdays will be closed on that day beginning April 4.
With many different ways to bank at DUCA (online, through our smartphone app, Member Connect, and -- for mortgages -- through our Mobile Mortgage Specialists), we look forward to continuing to deliver a high level of banking services to you, our Members.