DUCA News
Posted on April 01, 2020

Adapting to COVID-19 with as little disruption as possible: Changes to Burlington and Toronto/CBC hours and Saturday openings

Our health and government authorities continue to stress the importance of social distancing and reduced contact with others during this time of COVID-19. Members, too, are concerned about public interactions and exposure as evidenced by increased use of alternate banking methods, including calls to Member Connect. We are accommodating the new real...

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Posted on March 31, 2020

Letter from Tom Vandeloo, Board Chair and Doug Conick, President & CEO: Announcing 2019 Financial Results

On March 31, 2020, the following letter was sent to all DUCA Members:   DUCA Announces 2019 Financial Results Dear DUCA Members, We would like to begin this letter thanking, on behalf of DUCA, all front-line essential service providers – health care workers and others, who are doing such important work during the challenging circumstances posed by ...

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Posted on March 20, 2020

During COVID-19: Message to our Partners and Stakeholders

We are reaching out to you at a time when COVID-19 dominates the news to reassure you that DUCA is actively addressing the current situation with a focus on the health and safety of our Members, Employees, and Communities. We have rolled out a robust Business Resilience Plan to ensure our business maintains efficient and continuous operations and M...

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Posted on March 20, 2020

Your Credit Union is strong and stable and we're here to help. Please reach out to us in the event of financial challenges due to COVID-19.

We understand that, in addition to concerns around health and well-being, COVID-19 presents a number of additional challenges. With schools and businesses temporarily shuttered, and a general economic slowdown, we understand there may be disruptions to your financial circumstances such as pay, cash flow, childcare arrangements (which impact upon yo...

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Posted on March 16, 2020

Update on COVID-19 Actions: Keeping Members and Staff Safe

Message from Doug Conick on Health & Safety Serving our Members with Procedures to Minimize Exposure As COVID-19 dominates the news, I am reaching out to you directly to let you know that DUCA is actively addressing the situation with a focus on the health and safety of you -- our Members, our Employees, and our Communities while minimizing ser...

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Posted on March 12, 2020

Everyday banking in the event of reduced public interactions

Acknowledging your concerns With the recent announcement by the World Health Organization (WHO) confirming that COVID-19 is a pandemic, we understand that health is top of mind lately and that some of you may have concerns about public interaction. We are equally concerned about your health and safety as well as that of our DUCA teams. While, at th...

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